Terms of Service
Acknowledgment
By making a deposit, the Client acknowledges and agrees to the following Terms and Conditions for services provided by Rolo Media.
Your Right of Use
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Upon full payment, the Client has the right to use the products created and delivered. These rights are granted exclusively to the Client and cannot be transferred, assigned, or sublicensed to any third party (e.g., other agents or agencies) without written permission from the copyright holder.
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Rights include usage of Rolo Media photographs, videos, and other media for marketing purposes. These rights do not authorize third parties to display, copy, or distribute the work for competitive services unless explicitly permitted in writing.
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For real estate projects, rights remain valid only while the Client holds the property listing. Once the listing ends (e.g., the property is sold or leased), the rights to use the products are discontinued.
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If there are inquiries about the rights to the delivered products, the Client must refer the third party to Rolo Media. Licensing fees may apply if permission is granted to others.
Events Photography & Videography Terms & Conditions
1. Scope of Work
The scope of work is detailed in the quote provided to the Client. By paying the deposit, the Client confirms acceptance of the scope as outlined. Any changes to the scope after the deposit is made may incur additional charges.
2. Compensation
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Pricing, payment terms, and due date expectations are outlined in the quote document.
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A deposit or full payment is required to confirm the booking and initiate the project.
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The balance (if applicable) must be paid between 1 week and 3 days prior to the shooting day.
3. Revisions Policy
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Photos include 1 revision, while videos include up to 3 revisions for final deliverables.
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Additional revisions will incur a fee of $85 per revision (incl. GST).
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The Client is responsible for providing timely, consolidated feedback and any requested materials (e.g., graphics) during the editing process to ensure smooth workflow.
4. Delivery Timeline
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The first draft of the video will be provided within 2 weeks of the event or as specified in the quote.
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Final delivery timelines depend on the complexity of revisions and the Client’s feedback.
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If RAWs are requested, they will be in unedited/no colour format (charges apply).
5. Client Responsibilities
The Client agrees to:
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Provide clear and timely feedback during editing to avoid delays in project completion.
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Respond to emails, approve drafts, and supply any additional information needed for the project to ensure smooth collaboration.
6. Pricing Policy
Pricing is subject to change and can be updated at any time.
7. Cancellation Policy
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Appointments must be canceled or changed at least 6 hours prior to avoid charges. Missed appointments or cancellations with less than 6 hours’ notice will incur a fee of 30% of the booking (capped at $200 incl. GST).
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For deposits made, cancellations with less than 48 hours’ notice will result in a non-refundable deposit (capped at $200 incl. GST).
Our Right of Use
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All media created by Rolo Media may be used for marketing purposes without limits.
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Rolo Media retains copyright over all original footage and deliverables unless agreed upon otherwise in writing.
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The Client is granted a license to use final deliverables exclusively for business purposes.
Invoice Completion
All invoices issued by Rolo Media must be paid within 14–30 days.
Terms Updates
These Terms of Service may be updated at any time.
Contact Information
If you have any questions, please contact Rolo Media directly.